NEED ANSWERS?
FREQUENTLY ASKED QUESTIONS
From choosing your artwork to framing and delivery, here are answers to some common questions. For anything else, contact us at info@orangedot.com.au.
About the Artwork
What kind of art does Orange Dot Gallery offer?
Our collection brings together original artworks, limited editions, photography and selected art prints, chosen for their quality, character and lasting appeal. We select work with real interiors in mind, across a range of styles, sizes and price points.
Where does your artwork come from?
We source art from Australian and international artists and creative studios. Our online gallery presents a carefully considered collection, with each piece chosen for its quality, character and place within an interior.
For commercial projects, we draw on a more extensive catalogue and sourcing network to find artwork suited to your brief, scale and budget.
What is the difference between an original, a limited edition and an open edition?
An original artwork is a unique piece.
A limited edition is a print released in a fixed quantity. The edition size and any signing or numbering details are included on the product page.
An open edition is a print without a fixed edition limit, making it a more accessible way to enjoy art.
Will the artwork look exactly as it does online?
We aim to represent every artwork as accurately as possible. Colours may vary slightly between screens and the finished piece, while the texture of paper, canvas and original artworks can be more apparent in person.
Printing & Framing
What is the difference between an art print and a canvas print?
Art prints are printed on fine art paper and can be purchased unframed or with the framing options shown on the product page.
Canvas prints are printed on canvas and offered in the finishes listed for each artwork. Paper and canvas have different textures, so the best choice depends on the look you prefer and where the piece will hang.
What frame finishes are available?
Frame options vary by artwork and may include natural timber, black and white. Selected canvas works are available with a shadowbox frame.
You can view the available finishes on each product page.
Are your frames made from real timber?
Yes. All framed works are finished with genuine timber mouldings chosen for their clean, gallery-style profile.
Will my artwork arrive ready to hang?
Framed artworks and stretched canvases arrive with hanging hardware attached.
Rolled prints arrive unframed and will need framing before display. Please check your selected option before ordering.
Can I order a custom size or frame?
Selected prints can be produced in custom sizes, subject to the artwork’s proportions and available materials. We can also help with custom framing and project requirements.
Contact us with the artwork you are considering, your preferred dimensions and any framing requirements.
Shipping & Delivery
Do you deliver Australia-wide?
Yes. We deliver throughout Australia, including regional areas. Available shipping options and charges are shown at checkout.
Do you ship internationally?
Yes. International shipping is available for unframed rolled prints only. Framed artworks and stretched canvases are currently available for delivery within Australia.
How long will my order take?
Made-to-order prints and framed works generally require up to seven business days for production, plus delivery time.
Original artworks, custom orders and larger projects may have different timeframes. Any specific lead times are listed on the product page or confirmed when you enquire. During busy periods, production may take a little longer.
Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive tracking details via email.
What should I do if my artwork arrives damaged?
Please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and photographs of the artwork and packaging.
Keep the packaging while we assess the issue. We will help arrange the next steps.
Choosing Art & Trade Enquiries
Can you help me choose artwork?
Absolutely. If you are unsure where to start, send us photographs of your space, approximate wall dimensions and any pieces you are considering.
We can help you narrow the selection and choose a size and finish that suit your interior.
Do you offer trade pricing?
Yes. Our trade program supports interior designers, stylists, architects, developers and other eligible industry professionals.
Visit our Trade page to apply or contact us to discuss your project.
Can you source artwork for residential or commercial projects?
Yes. We assist with art selection, sourcing and framing for residential interiors, developments, offices, retail and hospitality spaces.
Whether you need one statement piece or a coordinated collection, we can help you develop a selection suited to the space, brief and budget.
Orders & Returns
Can I change or cancel my order?
Please contact us as quickly as possible after placing your order.
For made-to-order prints and custom framing, changes or cancellations may not be possible once production has begun.
What is your return policy?
Made-to-order prints and custom-framed pieces are not eligible for change-of-mind returns. Please review our Returns Policy before purchasing.
If your artwork arrives damaged, is faulty or does not match your order, contact us so we can resolve the issue.
Do you offer gift cards?
Yes. Digital gift cards are available online—a thoughtful option when you would like the recipient to choose their own artwork.