Privacy policy
Last updated: July 2026
Orange Dot Gallery is committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains what information we collect, how we use and protect it, who we may share it with, and how you can contact us about your information. It applies when you visit our website, make a purchase, request a quote, contact us or otherwise interact with our business.
Who we are
Orange Dot Gallery is an Australian-based gallery operating from the Gold Coast, Queensland. We offer original artworks, art prints, photography, custom framing and art sourcing for residential and commercial interiors.
Our online store is hosted on Shopify.
In this policy, “we”, “us” and “our” refer to Orange Dot Gallery.
For privacy enquiries, please contact info@orangedot.com.au.
Information we collect
We collect personal information you provide when you place an order, create an account, request a quote, subscribe to our mailing list, submit an enquiry or communicate with us.
This may include:
Your name, email address and phone number.
Billing, shipping and delivery addresses.
Order details, purchase history and framing preferences.
Business details supplied for trade or project enquiries.
Information, photographs or documents you provide for art sourcing, framing or interior projects.
Information supplied through artist submissions.
Marketing preferences and correspondence with us.
When you visit our website, Shopify and any website tools we use may also collect technical and browsing information, including:
Your IP address and approximate location.
Browser, device and operating system details.
Pages and products viewed, referring websites and interactions with our store.
Cookie identifiers and session information.
We collect information directly from you, automatically through our website, and where necessary from service providers such as payment processors and delivery providers.
You can make general enquiries without identifying yourself, where practical. However, we need certain information to process orders, arrange delivery or provide personalised services.
How we use your information
We use your personal information to:
Process payments, fulfil orders and provide order updates.
Arrange shipping, delivery and collection.
Prepare quotes and provide custom framing, art sourcing and project services.
Respond to enquiries and provide customer support.
Review artist submissions and communicate with applicants.
Manage customer and trade accounts.
Improve our website, products and services.
Send marketing communications where we have your consent or are otherwise permitted by law.
Detect and prevent fraud and maintain website security.
Keep business records and meet applicable legal obligations.
We will only use or disclose your information for the purposes described in this policy, related purposes you would reasonably expect, or as otherwise permitted or required by law.
Marketing communications
With your consent, we may send updates about new artworks, collections, framing services, gallery news and promotional offers.
You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting info@orangedot.com.au.
Unsubscribing from marketing does not prevent us from sending essential communications about your orders, enquiries or requested services.
We may retain a limited record of your unsubscribe preference to help ensure you do not receive further marketing.
Payment information
Payments are processed through Shopify and the third-party payment providers available at checkout.
We do not store full payment card numbers or card security codes in our own business records. We may receive limited payment information, such as payment status, transaction references and masked card details, to manage your order, refunds and enquiries.
Payment providers handle your information under their own privacy policies.
Sharing your information
We do not sell or rent your personal information.
We may share relevant information with service providers who help us operate our business and deliver our products and services, including:
Shopify and other website or ecommerce service providers.
Payment processors.
Shipping, freight and delivery providers.
Production, framing or installation partners, where needed to fulfil your request.
Email and customer communication platforms.
Analytics and advertising providers, where these tools are enabled.
IT providers, accountants and professional advisers.
We take reasonable steps to limit the information shared to what is needed for the relevant service and to select providers with appropriate privacy and security practices.
We may also disclose information where required or authorised by law, or where reasonably necessary to investigate fraud, resolve disputes or protect the rights, property or safety of our business, customers or others.
Overseas handling of information
Some of our service providers operate internationally. Your personal information may be stored, processed or disclosed outside Australia.
Shopify operates globally, and its handling of information may involve Canada, the United States and other countries described in its privacy documentation.
Other overseas locations depend on the providers we use.
Where applicable, we take reasonable steps to ensure overseas disclosures meet our obligations under Australian privacy law.
For information about Shopify’s handling of personal information, visit Shopify’s Privacy Policy.
Cookies and website analytics
Our website uses cookies and similar technologies to support its operation and understand how visitors use our store.
Depending on the tools enabled, these technologies may:
Remember your cart, preferences and session information.
Support checkout and account functionality.
Help maintain website security.
Analyse website traffic and performance.
Support relevant advertising and measure advertising results.
You can manage cookies through your browser settings and, where available, the privacy preferences on our website. Disabling some cookies may affect website functionality.
Where required by applicable law, we seek consent before using non-essential tracking technologies.
How we store and protect your information
We hold personal information in Shopify, other business systems and, where necessary, electronic or paper business records.
We take reasonable steps to protect it against misuse, loss, unauthorised access, modification and disclosure. These steps may include access controls, secure accounts and the use of established service providers.
No online service or storage system can guarantee complete security. If a data breach occurs, we will assess it, take appropriate action and notify affected individuals and relevant authorities where required by law.
How long we keep your information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including managing orders, providing ongoing support, resolving disputes and meeting legal, tax and accounting obligations.
Retention periods vary depending on the type of information and the applicable requirements.
When information is no longer needed, we take reasonable steps to securely delete or de-identify it, unless we are required or permitted by law to retain it.
Accessing, correcting or deleting your information
You can contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also request deletion of your information. We will consider your request in light of our legal obligations and any ongoing need to retain the information.
Please send requests to info@orangedot.com.au. We may ask you to verify your identity before releasing or changing personal information.
We aim to respond within 30 days. If we need more time, we will explain why and keep you informed. If we decline a request, we will explain the reason and any available complaint options.
Additional privacy rights may apply depending on your location and the laws applicable to your information.
Privacy complaints
If you have a concern about how we have handled your personal information, please contact info@orangedot.com.au with details of your concern.
We will review your complaint, make any necessary enquiries and aim to provide a response within 30 days. If more time is needed, we will keep you informed.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner to enquire about available complaint options:
Website: www.oaic.gov.au
Phone: 1300 363 992
Third-party websites
Our website may contain links to websites or services operated by third parties. Their handling of personal information is governed by their own privacy policies.
We encourage you to review those policies before providing personal information.
Changes to this policy
We may update this Privacy Policy to reflect changes in our business, website, service providers or applicable requirements.
The current version will be published on this page with an updated date. Where required, we will provide additional notice of significant changes or seek consent.
Contact us
For privacy enquiries, requests or complaints, please contact:
Orange Dot Gallery
Email: info@orangedot.com.au
Address: Gold Coast, Queensland, Australia